Fitbit Versa screen went black

[SunsetRunner]

So this is the second time I've been on the platform regarding my fitbit versa.

I was sent a new screen in September 2019 as the one I had previously went black/blank and wasn't syncing to my phone. After I was sent a new watch I used it and charged it as normal. I didn't connect it to my phone though as I was worried about it not syncing again. 

So now the new screen which is only 3 month's old has gone blank. I've tried all the suggestions on the page but nothing is working. Any suggestions Fitbit?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@SunsetRunner, I'm sorry for the late response. However, it's great to see you in our Fitbit forums.

Regarding the screen issues that your recent Fitbit Versa is experiencing, I appreciate the time spent trying to get this issue resolved before contacting the Fitbit Community.

In order to avoid providing the same information on my end, please let me know what troubleshooting steps you have tried. Also, let me know is your watch vibrates when you put it on the charger.

Looking forward to your response.

[SunsetRunner]

Hi there

I tried pressing all three buttons to rest it but nothing worked. I also
tried a few other steps bit still no luck

[JuanJoFitbit]

@SunsetRunner, thank you for trying the recommended troubleshooting steps. By the way, I'm sorry for the delayed response.

Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

I'll be around if any question arises.

[SunsetRunner]

Versa 2 screen black 

[JuanJoFitbit]

Hi @SunsetRunner, thank you for getting back. Regarding the black screen issue that your Versa has experienced, I got in touch with our Support team and was told that they will reply to your email soon in order to follow up and assist you accordingly. Please keep an eye on your email account.

I'll be around if any question arises.

[SunsetRunner]

Awesome thank you

[JuanJoFitbit]

Hi @SunsetRunner, you are very welcome! As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community! 😀