Fitbit Versa screen went black

[RBoonz]

Yesterday my heartbeat on the watch went up to 180bp, and I was totally fine, thereafter my sliding option didn't work. I thought let me do the update. After I have done the firmware update this morning my screen blacked out completely and does not want to come back on. 

I can see it is detecting movement and lights up a little bit more, but no clock face or anything is showing. 

Please advice 

[JuanJoFitbit]

Hi @RBoonz, welcome to our Fitbit Community! Regarding the screen issue that your Fitbit Versa experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via phone and email. I'm glad to hear that a solution was provided. Please keep an eye on your email account since they'll reply soon in order to follow up.

I'll also be around if any question arises.

[Captaintulio]

My watch won't come up or be found on bluetooth or wi fi.  Diamond screen come and goes but no clock face.  Holding down button does nothing, Versa 2

[RBoonz]

@JuanJoFitbit I am not satisfied even though the solution is provided because when I receive an email asking for specific information, they don't ask all the necessary questions in one email. It is 1 question per email and then I only receive the reply 2-3 days thereafter.

I need this matter to be resolved and finalised ASAP, waiting 3 days for a reply after my quick response are not acceptable.