Fitbit Versa screen went blank

[Kh2448]

I bought the versa because my last Fitbit stopped working now this one is not working screen had lines running through it then went black I tried restarting but no luck.  I can tell I'm not the only one here with this problem is fitbit a subpar product now?? Not sure if I will ever buy another product warrantys are only for a year and then Mysteriously stops working 🤔🤔

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Kh2448 it's great to see you in our Fitbit Community! I'm happy to assist you with your Fitbit Versa since its screen went black. By the way, thank you for troubleshooting this issue before contacting our forums.

Please try the troubleshooting steps that are listed in this help article. This article also contains the restart process but you can skip it since you already tried it. After this, charge your Versa for 2-3 hours and see if it gets back to life.

Keep me posted on the outcome! 

[Kh2448]

I have already attempted all of these the screen is black so of course I can't see anything now. It's fully charged. Sent from my Sprint Samsung Galaxy Note9.

[JuanJoFitbit]

@Kh2448 I'm sorry for the late response. However, since your Fitbit Versa is still blank, I'll send your case to our Support team so they can investigate further and provide a solution.

You will receive an email from them soon.

Let me know if you have any questions!