Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
@Ulisesp87 welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it's not turning one and a reset can't be performed.
I would like to know if your watch turns on or vibrates when you plug it in the charger. In the meantime, please try the troubleshooting steps that are listed in this help article. After this, charge your watch for 2-3 hours and see if it gets back to life.
Keep me posted on the outcome! 
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Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
@Ulisesp87 I'm glad to hear that your case was handled by our Support team and you were sent a replacement unit. Thank you for posting the update here.
I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.
Hope to see you in our Fitbit Community more often!
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