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Versa won’t turn on

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‎07-02-2019 19:28

‎07-02-2019 19:28

I have been having problems w my versa I got it in January 2019. It stopped syncing and I have tried everything resetting deleting the app and reinstalling turned off blue tooth. So finally did a factory reset and now it won’t even turn on .. 

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‎07-03-2019 08:00

‎07-03-2019 08:00

@HEast welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it stopped syncing your data and won't turn on after a factory reset. By the way, thank you for troubleshooting this issue before contacting our forums.

 

Please try the troubleshooting steps that are listed in this help article. After this, charge your Versa for 2-3 hours and see if it gets back to life.

 

Regarding the syncing issues, please follow the troubleshooting tips described in this help page and see if your Versa syncs properly.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

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