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Fitbit Versa special addition

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‎08-19-2018 06:37

‎08-19-2018 06:37

My Fitbit will not sync fully!!! I have searched the forums and done every tip but nothing works. I thought it was my iPhone 8  so I uploaded the app to my laptop and restarted everything from scratch 👎. I then did it from my tablet 👎 and husbands phone👎. I’ve just been for a run and the only thing it manages to do on the app is show my steps and calories burnt. It doesn’t register my heart rate, exercise or sleep. I was so excited with my bday gift but now I want to send it back. 

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Accepted Solutions

‎08-19-2018 08:23

‎08-19-2018 08:23

Hello @Paulalouise

I have heard restarting your phone and your Fitbit may help. Head over to pg. 68 in the user guide for the procedure. It's like hold the left button and the bottom button until you see the Fitbit logo. 

Let us know if it helped. 

User Guide

Community Council Member

ALAN | VAN,B.C. Canada Community Council Member

Versa, Charge, Charge HR, Ionic, Ace, Aria 2 scale, Flyer headphones - iOS

Click here Fitbit help for more solutions


>Contact

View best answer in original post

Best Answer
3 REPLIES 3

‎08-19-2018 08:23

‎08-19-2018 08:23

Hello @Paulalouise

I have heard restarting your phone and your Fitbit may help. Head over to pg. 68 in the user guide for the procedure. It's like hold the left button and the bottom button until you see the Fitbit logo. 

Let us know if it helped. 

User Guide

Community Council Member

ALAN | VAN,B.C. Canada Community Council Member

Versa, Charge, Charge HR, Ionic, Ace, Aria 2 scale, Flyer headphones - iOS

Click here Fitbit help for more solutions


>Contact
Best Answer

‎08-19-2018 09:29

In response to ACG

‎08-19-2018 09:29

I didn't press the accepted solution button ?? I have already done this but thank you 

 

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‎08-19-2018 10:25

In response to Paulalouise

‎08-19-2018 10:25

No worries 🙂

Community Council Member

ALAN | VAN,B.C. Canada Community Council Member

Versa, Charge, Charge HR, Ionic, Ace, Aria 2 scale, Flyer headphones - iOS

Click here Fitbit help for more solutions


>Contact
Best Answer