Fitbit Versa stopped charging

[Craig87]

Hi There,
I bought a Fitbit for my dad for his 70th birthday. He has been using the watch for the last two and a half months with ease and has been enjoying it so much until 2 days ago. The watch has stopped charging and it also has no screen display anymore. We have tried to reset it multiple times but to no avail. We have tried to charge it in different plugs but still nothing. Can anyone please help out on what the next steps are? (please dont tell me to reset it as we have tried more times than I can count).

Thank you very much for your time.

Kind regards,

Craig

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Craig87 it's great to see you in our Fitbit Community! I'm happy to assist you with your father's Fitbit Ace since it stopped charging, even though you have restarted it and charged it through other plugs before contacting our forums.

I'd like you to try one more workaround that has been helpful. Please clean the contacts of the watch and charger with a cotton swab in order to remove any dust that the contacts accumulate. After this, charge the Fitbit Versa for 2-3 hours and see if it gets charged.

Keep me posted on the outcome! 

[Craig87]

Hi JuanJoFit,

Thank you for the reply. We did try this yesterday we also tried different plugs and usb adapters. Unfortunately there is still nothing and the screen remains blank and shows nothing 😞

Any idea on what else we can do?

I hope you have a great day.

[JuanJoFitbit]

@Craig87 I'm sorry for the late response. However, I appreciate the time spent trying the troubleshooting steps mentioned above.

Since the issue persists, I'll send your case to our Support team and they'll be happy to follow up and provide a solution. You will receive an email from them soon.

Let me know if you have any questions! 

[Craig87]

Hi JuanJoFit,

Thank you so much for all your help. Support has contacted me directly now.

I hope you have a great day.

Kind regards,

Craig

[JuanJoFitbit]

@Craig87 I'm so glad to hear that our Support team took care of your case.

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope you have a great day too and hope to see you in our Fitbit Community more often!