Screen says data not cleared

[sarurojo]

My fitbitscreen says:

"Data not cleared

Sync&try again"

I did everything that I found on the net but nothing helps.

What can I do more?

Moderator edit: updated subject for clarity. 

[NellyG]

Hi @sarurojo  You need to try  factory reset again. Can you get to your settings app on your versa? If you can scroll down to About and try a Factory Reset. Ifbthis doesnt help please come back here.

[sarurojo]

Hi,

I can’t do anything.
On the screen there is a red cross and it says Data not….
I can’t change the screen.


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[NellyG]

I have flagged a moderator to come and help you

[AndreaFitbit]

Welcome to the Fitbit Community @sarurojo. I'll be glad to assist you with your Fitbit Versa message inquiry. 

Please restart your device and after that try to set it up as a replacement device.

Thank you for the heads up @NellyG.

Please let me know if you need further assistance. 

[sarurojo]

I think the problem is that I can’t restart.
If I erase the fitbit app and in bluetooth and then I want to install again he doesn’t find the fitbit


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