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Fitbit Versa stopped working

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‎08-12-2019 06:05 - last edited on ‎10-22-2021 16:43 by Moderator Alum

‎08-12-2019 06:05 - last edited on ‎10-22-2021 16:43 by Moderator Alum

Got a present of Fitbit Versa few months ago and it has stopped working , no receipt and the screen is black , it won’t charge . Really dissspointed as I love it and lost without it . Tried to contact customer support but no joy .. 

 

 


Moderator edit: subject updated for clarity

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‎08-12-2019 06:19

‎08-12-2019 06:19

Hi @Xanadu1968,

 

How did you try contacting Support?  I've found I've had the most luck with reaching out to them via the Live Chat (link provided on the Help site) and Twitter.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
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‎08-12-2019 06:35

In response to DramaQueenDiva

‎08-12-2019 06:35

Hi there 

yes went to the help page on my Fitbit app and rang a number that didn’t work and saw twitter but not on Twitter . I will try the online chat . Thank you 

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