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Versa not syncing sleep

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‎08-11-2019 09:13 - last edited on ‎08-12-2019 05:03 by Fitbit Moderator

‎08-11-2019 09:13 - last edited on ‎08-12-2019 05:03 by Fitbit Moderator

Sleep is not syncing

 

 

Moderator edit: updated subject for clarity

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‎08-12-2019 05:02

‎08-12-2019 05:02

@Vickieal welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it's not syncing your sleep information.

 

Please restart your Versa as described in this help article. This will refresh your watch internally. After this, check out this help page and see if the steps are being followed properly in order to track your sleep.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎08-12-2019 05:17

In response to JuanJoFitbit

‎08-12-2019 05:17

My Fitbit was recording sleep until the last update. The last two nights, it has not recorded my sleep. I read the help articles and will change the sleep setting to sensitive to see if that helps. Still it seems obvious from the multiple negative comments on the different boards that the last update did not go well. Having been with Fitbit for years, I trust you are working on an update to fix the problems.

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‎08-12-2019 06:41

In response to SunsetRunner

‎08-12-2019 06:41

I did a reset of my versa and cleaned the back.  It worked last night.  Thank you for your comments.

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