Fitbit Versa strap

[Terry11111]

Anyone having issues with the Versa straps, I have had 2 of them snap and break in the last 6 months?

[LiliyaFitbit]

Welcome to the Fitbit Community, @Terry11111. I am sorry for the delayed response.

I appreciate your participation in the Forums and sharing the issues you've had with your Versa straps. I understand that you've had 2 of them break in the last 6 months. Thank you for sharing your concern and feedback. We're constantly working on improving our devices and user experiences, and your comments are always welcome. I could see that you got in touch with our Support team about this and that they were able to assist you. Thank you for your time and efforts. 

I'll be around if you need further assistance. 

[Terry11111]

They did not support me just told me next time keep my receipt and then they can help. I did not keep receipts for this as I did not know at the time that it would be a concern, I will look into a different device by a different company.

Sent from my iPad

[LiliyaFitbit]

Hi @Terry11111, thank you for your reply.

Thank you for sharing your experience with Customer Support. I am sure they tried to help you in the best possible manner, each case is reviewed individually and a solution that's being provided is based on the Fitbit Warranty. I totally understand how you are feeling. I'd suggest to keep communication open with our team since they have already all the details of the case and special tools to continue assisting you. 

Let me know if you have any questions. 

[Terry11111]

I will no longer communicate as like I said they could not help even though she admitted that other people have complained about broken straps, and because I did not keep, the receipt they cannot help me, I will look at other options of fitness trackers on the market.

Sent from my iPad

[LiliyaFitbit]

Hi @Terry11111, thank you for your reply. I am sorry for the delayed response. 

I'm sorry to hear about your experience, thank you for your time and feedback. I apologize for any disappointment. I respect your decision and wish you the best of luck with your health and wellness goals.

I'll be around if you need further assistance.