Fitbit Versa stuck in boot loop

[botkin96]

I have had my hit for versa for over 8 months now and it was having problems with the Bluetooth so I decided to factory reset it the other night and now a connection sync error keeps popping up and it’s stuck in boot loop it will not boot up properly and I have tried everything with it I didn’t purchase the fit bit I won it at a battalion function while in the marine corps and am wondering if I can get replaced.

Moderator edit: format

[JuanJoFitbit]

@botkin96 welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it's stuck in a boot loop. By the way, thank you for troubleshooting this issue before contacting our forums.

In order to avoid any confusion on my end and provide the same info, please let me know what troubleshooting steps have been performed.

In the meantime, please let the battery to drain completely. After this, try the troubleshooting steps that are listed in this help article. This article may contains steps that you already tried but you can skip them and proceed with the rest. When you charge the Versa, make sure to charge it for 2-3 hours and see if it comes back to life.

Keep me posted on the outcome! 

[Donutsdonuts]

I had this same problem! I called Fitbit and they also couldn't figure it out and gave me 25% off a new device. However, I found a trick that worked immediately! Hold all of the Fitbit buttons down until it restarts. Then release the lower right button while still pushing the other two. You should feel a vibration. This will restart the Fitbit. This is different then the restart you get when holding the lower two or all three buttons down. After this I set-up my versa again on my phone and it was good as new!

[JuanJoFitbit]

@Donutsdonuts, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

I'm sorry to hear that your Versa is no longer under warranty. However, I'm so glad to hear that you managed to get the issue resolved. Thank you for sharing the steps you followed since I'm sure that this will help other users.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often.

[Maximilian_J]

I faced the same issue. Only realize this when I plug in the charging cable into my computer. Have tried to press the 3 buttons (even up to an hour) but of no use. Is there any online support for me to try?

[Donutsdonuts]

Hold all of the Fitbit buttons down until it restarts. Then release the lower right button while still pushing the other two. You should feel a vibration. This will restart the Fitbit. This is different then the restart you get when holding the lower two or all three buttons down. After this I set-up my versa again on my phone and it was good as new!