Fitbit Versa syncing problem

[Racheljohns]

I've just sat here for a good 1.5 hours trying to sync my fitbit versa 1 to my Samsung s10 plus. All because last night my battery to my fitbit went flat and it decided it no longer wantS to sync with mt phonw 

I've tried: 

Turning it off and on again 

Closed the fitbit app

Uninstall fitbit app and reinstalled it 

Turning my Bluetooth off and on again 

Removing versa from Bluetooth 

Force stopping the app through my settings 

I just need some help as I rely on it a lot with my health and fitness.

Moderator edit: format

[JuanJoFitbit]

Hi @Racheljohns, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

Regarding the syncing issues that your Fitbit Versa is experiencing, I appreciate the time spent trying to get this issue resolved before contacting our forums.

I'd like you to try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest. After this, try syncing your watch and see if the issue gets fixed.

Keep me posted on the outcome.