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Versa 2 set up issues

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‎04-22-2020 05:40 - last edited on ‎05-06-2020 07:11 by Fitbit Moderator

‎04-22-2020 05:40 - last edited on ‎05-06-2020 07:11 by Fitbit Moderator

hi , 

I am just trying to set up my fit bit. I have synced it all to my phone and it says all of that is done , however the physical decide won't move from the Fitbit logo on the screen , can anyone help with this issue.

 

 

Moderator edit: updated subject for clarity

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‎05-06-2020 07:10

‎05-06-2020 07:10

Hi @Charley123, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

 

I'd like to follow up and help you with your Versa 2 since it's experiencing setup issues. By the way, thank you for troubleshooting this issue before contacting our forums.

 

Please make sure that you are following the setup instructions as advised in this help article.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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