Versa's display text is black or missing

[Dschmidtfamily]

My daughter has a Fibit Versa.  The icons for everything appear but no text is displaying.  It's as if the text and background are the same color.  I've done a factory reset ( I think) by watching a youtube video and it didn't change the font.  Stupid me, I deleted the device from her phone and tried to reconnect.  Now I can't connect because the 4 boxes with the 4 digit code are empty.  Any help is appreciated.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Dschmidtfamily, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

I'd like to follow up and help you with your daughter's Fitbit Versa since the font went black and now it can be set up. By the way, thank you for troubleshooting this issue before contacting our forums.

In order to avoid providing the same information to you, let me know how the factory reset was performed.

In the meantime, try a regular restart. To do so on your daughter's device, follow the steps listed in this help article. After this, make sure to follow the setup process as described in this help page and see if the issues get fixed.

Keep me posted on the outcome.