Fitbit Versa touchscreen not working.

[DonYeah]

Hey guys so I dont know what to do...

Ive had my Fitbit Versa for a few months and all of a sudden i woke up with the Fitbit Icon appearing on the screen. Through out the day i've tried to restart it and turn it off and on, still doesn't work, as if it has a mind of its own swtiching and turning on by itself even if i dont flick my wrist (by the way this doesnt work either when i try myself).

So i dont know the process of getting it fixed...?? What do i do??

[NellyG]

Try restarting it several times. If that doesnt get it working properly try a factory reset (settings app on the watch and scroll down to About), but if you cant navigate to there then try the button method. Let us know how you go 

Restart your tracker

FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

If the device turns on, please go back to the Fitbit app and setup your device back to your account with these steps. Make sure your watch is plugged into a wall plug or a computer, next to the router and that there are no other trackers or devices with Bluetooth on nearby when setting up.  Please log into your account, go to account on the upper right corner, there look for "setup a device" and tap on it. Follow the instructions on the screen and let the watch charge for 2 hours.

[DonYeah]

So i tried the steps out and now my watch wont turn on at all :(. 

I am just thinking about replacing it now because ive tried to find ways to turn it on but nothing works. 

[AlejandraFitbit]

Hey @DonYeah, a warm welcome to the Community and @NellyG thanks for the input.

I appreciate all the efforts in trying to fix this issue. Since the instructions you have tried didn't' work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

Catch you later.