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Versa Freezing

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‎09-20-2018 22:37

‎09-20-2018 22:37

Anyone had this problem.  95% of the time I have no issues but everynow and then the whole thing freezes and I cant do anything with it .... cant turn it on or anything

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4 REPLIES 4

‎09-20-2018 22:39

‎09-20-2018 22:39

Is the watch syncing to your app when that happens? It uses all its energy syncing and cant cope with another thing at that time. If it is not syncing at the time contact Support (link in my signature)

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎09-20-2018 23:52

In response to NellyG

‎09-20-2018 23:52

Hi .. no it appears to happen when I put on the charger

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‎09-21-2018 10:42

In response to ruthiec2709

‎09-21-2018 10:42

It's great to see you here @ruthiec2709 and @NellyG thanks for the input.

 

I appreciate all the efforts in trying to fix this and would like to know if you have tried to restart your watch? If you haven't, I recommend restarting it by doing the following:

  1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
  2. Let go of the buttons.

 

Let me know the outcome. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎09-21-2018 10:55

In response to AlejandraFitbit

‎09-21-2018 10:55

Yes tried this and it freezes either on the Fitbit logo or that goes and nothing happens
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