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Fitbit Versa unresponsive

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‎02-25-2019 13:46 - last edited on ‎02-27-2019 08:15 by Fitbit Moderator

‎02-25-2019 13:46 - last edited on ‎02-27-2019 08:15 by Fitbit Moderator

My Fitbit Versa, that I have had around 6 months, randomly stopped working. It started with a screen delay when clicking the screen to check steps, HR, and calories, etc. After a day the screen went black but I could still feel vibrations whenever I got 10k steps, texts, etc. after about a day of that it finally stopped working all together. It wont reset when holding the buttons, it wont charge after being attached to the charger for hours. I've researched countless hacks and nothing works.

 

 

Moderator edit: updated subject for clarity

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2 REPLIES 2

‎02-25-2019 14:37

‎02-25-2019 14:37

Hi, in this case I advice you to contact Customer Support about your problem, they are willing to help you out. 

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‎02-27-2019 08:12

In response to SunsetRunner

‎02-27-2019 08:12

@ItsLiv Welcome to our Fitbit Community! I'm sorry to hear that your Versa is unresponsive even though you have restarted it and charged it before contacting our forums. Due to this, let me go ahead and forward your case to our Support team and they'll be happy to follow up and provide a solution.

 

You'll receive an email from them soon.

 

@SunsetRunner Thank you so much for your help!

 

See you guys around! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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