Versa screen unresponsive to touch

[Shaibelle]

I have had my versa since June of last yearand have had no issues with it until today. I was standing at the cash register at work and went to check the time on my versa and noticed the screen was glitching between the "run" app and a few others around it. I restarted it, cleaned off the screen thinking I might have gotten something on it, and then briefly looked to see if it had improved.

It was worse. 

The screen no longer responds to me touching it, and jumps around 'tapping' at random. It got stuck repeatedly in settings, and then the music, and then a variety of others. If there were menus it would toggle them off and on repeatedly until you tried to back out of everything with the button. 

I turned it off and charged it hoping this might solve something. 

Now that I'm checking on it again after work I can confirm that nothing has changed and my versa is rendered completely useless. I'm quite disappointed. Does anyone know how I might be able to fix this? 

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @Shaibelle, have a warm welcome to the Fitbit Community. 

I appreciate your participation in the Forums and for sharing your experience with us. Thanks again for your patience and working through these troubleshooting steps. I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions.

In case you need anything else, please feel free to reply as well. Happy stepping.