Fitbit Versa will not hold battery

[Az4nof]

I have had my Fitbit Versa for a little over a year. I am using it with an iPhone 11 and most current iOS/Fitbit software updates. It will no longer hold a charge for more than 24 hours. I have looked in this community for tips to maintain battery life and have implemented them all: factory reset, turning off almost all notifications (only kept calls/texts), turned off all day sync, turned off move reminders, have a very simple/non-animated watch face, and the device is still not charging. I’ve also cleaned the charging dock and adjusted the screen so that it isn’t too bright and it does not turn on unless I press a button. I am disappointed and would like some assistance. 

[JuanJoFitbit]

Hi @Az4nof, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

I'm sorry to hear about the battery draining issue that your Fitbit Versa has experienced. By the way, thank you for troubleshooting this issue before contacting our forums. I was able to get in touch with our Support team and was told that they assisted you via chat.

Don't hesitate to get back if any question arises.