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Fitbit Versa will not sync/ take update

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‎06-03-2019 19:16

‎06-03-2019 19:16

There was an update that will not load successfully to my Versa. Since last Tuesday it is not tracking my sleep or steps on the phone app.  It is however tracking my steps and heartrate on the versa. When I go to check the weather,  it says I must sync it to my phone. What has happened? 

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‎06-04-2019 06:34

‎06-04-2019 06:34

@Mapatch welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it's not syncing your data to your phone's app.

 

I'd like you to try the troubleshooting steps that are listed in this help article. After this, monitor your Versa and see if your data gets synced properly.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

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