Fitbit Versa will not turn on

[lakjunkutie]

Good morning. I am looking for some help with my Fitbit Versa. I charged it Saturday night the next morning I put it on. It was charged 100%. I noticed around 5pm that it was dead. I thought this was extremely strange, but, just plugged it into my computer to charge again. I went back about three hours later and it is very warm, and it won't turn on. Holding down the buttons doesn't do anything. There is no response from the device. What would I do next? Thanks in advance for any guidance.

[Ozzie65]

Hi @lakjunkutie - that is definitely not normal behavior. I'd suggest reaching out to Fitbit customer support for assistance. Their contact information is in my signature below. Good luck!

[lakjunkutie]

Thank you! I contacted them today. They are resolving my issue with a replacement. Thanks again

Sent from my iPhone

[JuanJoFitbit]

@lakjunkutie Welcome to our Fitbit Community! I'm sorry to hear that your Versa stopped turning the display on even when it was in the charger. However, I'm so glad to hear that our Support team is sending a replacement unit. Thank you for posting the update here.

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

@Ozzie65 Thanks a lot for your help!

I'll be around if more assistance is needed!