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Fitbit Versa will not turn on

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‎07-03-2019 17:35 - last edited on ‎07-04-2019 07:49 by Fitbit Moderator

‎07-03-2019 17:35 - last edited on ‎07-04-2019 07:49 by Fitbit Moderator

My Fitbit versa will not turn on. I place it on the charger and it will not light up. The lights in the back don't work either. I tried to factory reset by pressing all three buttons for about 30 seconds and nothing happened. I'm seeing in the forums that this is a common occurrence?

 

 

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‎07-04-2019 07:48

‎07-04-2019 07:48

@Sweetcheeks74 welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it's not turning on. By the way, thank you for troubleshooting this issue before contacting our forums.

 

Please try the troubleshooting steps that are listed in this help article. This article may contain troubleshooting steps that you already tried but you can skip them and proceed with the rest. After this, charge your Versa for 2-3 hours and see if it gets back to life.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

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