Fitbit Versa won’t connect to iPhone 6 Plus

[Coccorosa]

Hi,

So I managed to set up my Versa, after a lot of failures. But now every time I try change an app or clock Facebook it says it can’t connect. It won’t connect to wifi either. It won’t show notifications from my phone either.

is this a common issue? Because I want to just return it at this point. 

Ive tried all the resetting options, made sure everything is set, no other Bluetooth devices.

i am just extremely frustrated. 

[Marrrmaduke · Accepted solution]

@Coccorosa Try this:

1. Unpair (remove) Versa from your phone's bluetooth settings
2. Uninstall the Fitbit mobile app
3. Reboot your phone and install Fitbit mobile app
4. Reboot your Versa by pressing and holding the left and bottom right buttons until Fitbit logo flashes
5. Login to Fitbit mobile app. Do not pair in phone's Bluetooth settings
6. Grant all permissions incl pairing
7. Make sure Fitbit Notifications are enabled in your phone Settings. If they are switch them off, sync, switch them back ON, and sync again. Please follow steps 1-3 from my post here to properly set up the notifications on your iPhone.

If you have Wifi set up, go to Fitbit mobile app and remove it, then sync your Versa. I noticed that it causes issues for me. If you have other Bluetooth devices paired with your phone, forget them. One of them might be causing issues. Also, make sure All day sync is enabled.

[Coccorosa]

I feel like I constantly have to do some of these solutions every time I want to to just sync. Good suggestions though! They do work, thank you 

[Marrrmaduke]

@Coccorosa I know it's a pain but I hope there will be an update to fitbit app soon that would at least address some of the issues that arose after the recent iOS update. Good luck!