Fitbit Versa won't connect with OnePlus6

[AryanAugustine]

I am having trouble connecting my Fitbit Versa with my OnePlus6 since I bought both at the same time , eventually I left trying to sync it and kept my Versa aside except to charge ,can anybody help me set it up.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@AryanAugustine, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it won't connect with your phone One Plus 6.

I would like to know if you receive any error message when trying to set up your watch.

In the meantime, please make sure that you are following the setup instructions as described in this help article.

Looking forward to your response.

[werionae]

You can try:

1) Disable the battery optimization for the Fitbit app

2) Lock Fitbit app in multitasking switcher

3) Restart your OnePlus device

It helped on my previous OnePlus 7 Pro and OnePlus 7T.

[AryanAugustine]

Thank you very much ,your trick worked.

[JuanJoFitbit]

@AryanAugustine, I'm sorry for the late response. However, I'm so glad to hear that the troubleshooting steps and the steps that @werionae helped you to get the issue resolved. Thank you for posting the update here.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀

[AryanAugustine]

Thank you very much ,your trick worked.

The community here is really helpful

Moderator edit: merged reply

[JuanJoFitbit]

@AryanAugustine, That's great news! By the way, I'm sorry for the delayed reply. However. thank you so much for sharing your positive feedback. Don't hesitate to get back if you need further assistance and we will be glad to help you.

Have a great day! 😀