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Fitbit Versa won't connect with phone

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‎12-10-2019 10:31 - last edited on ‎12-11-2019 07:37 by Fitbit Moderator

‎12-10-2019 10:31 - last edited on ‎12-11-2019 07:37 by Fitbit Moderator

I bought a new phone and it was connecting to my versa but now it won’t. It won’t even set up on Bluetooth 

 

 

Moderator edit: updated subject for clarity

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‎12-10-2019 12:43

‎12-10-2019 12:43

Is your ne phone on the list of Approved Devices?

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‎12-11-2019 07:36

In response to SunsetRunner

‎12-11-2019 07:36

@Vegasbaby1, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it won't connect with your phone.

 

If your phone is in the list that @SunsetRunner shared above, please try the troubleshooting steps that are listed in this help article. After this, try syncing your watch again and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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