Fitbit Versa won't sync

[SunsetRunner]

My Fitbit doesn't sync with my phone. I have to factory reset every time in order to sync with my device. 

Whenever that happens it automatically disconnects from my iPhone. I contacted Fitbit, they just told me to follow troubleshoot which I am done at least 4 times and it's not working and they are not taking any further action. Need help what to do?

Moderator edit: subject for clarity

[AlejandraFitbit]

It's great to see you around @SunsetRunner.

Thanks for troubleshooting this by yourself. Could you please tell me which troubleshoot have you tried so far? In the meantime, I recommend taking a look at the Having trouble syncing? post and follow the instructions provided there.

Hope to hear from you soon. 

[SunsetRunner]

i have done everything and contacted fit bit many times and i got no solution. I am probably going to return the product by the end of this week. i had alot of hope for this watch and I am very disappointed

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@AlejandraFitbit wrote:

It's great to see you around @SunsetRunner.

Thanks for troubleshooting this by yourself. Could you please tell me which troubleshoot have you tried so far? In the meantime, I recommend taking a look at the Having trouble syncing? post and follow the instructions provided there.

Hope to hear from you soon. 

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[SunsetRunner]

i have done everything and contacted fit bit many times and i got no solution. I am probably going to return the product by the end of this week. i had alot of hope for this watch and I am very disappointed