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Fitbit Versa won't sync

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A couple days ago my fitbit starting failing to sync, the time displayed on the versa would get more and more incorrect the longer it went between syncs. So for instance, it would be 2pm, but my versa would think it was 11am.

 

I've made sure it's fully charged, I've tried uninstalling the app several times, I reset my versa to factory settings, I've restarted my phone several times, I've restarted Bluetooth and had my phone "forget" the device. I also removed the device from my fitbit account and tried to set it up again as a new device, but it can't find the fitbit so I can't complete setup.

 

Any ideas for what might be causing this? It's a fitbit versa, and the phone I'm using to sync is a Pixel 3 XL on Android version 10

 

 

EDIT: I contacted support and they determined that my Versa is defective, they're going to ship a replacement since it's still under warranty.

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Hi @SunsetRunner , see post 2 in the topic "Versa Troubles" regarding the same problem. regards kuzibri

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