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Fitbit Versa won't sync

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‎05-10-2020 18:08 - last edited on ‎04-21-2021 09:42 by Moderator Alum

‎05-10-2020 18:08 - last edited on ‎04-21-2021 09:42 by Moderator Alum

My Fitbit died. So I plugged it in to charge it and once it was fully charged I noticed that it did not sync and the time is off as well. I tried uninstalling the app on my Android and reinstalling, and even deleting the device from the app and resetting it up. I have also tried syncing it from another device,my iPad. To no luck, it will not sync or set up. I'm at a loss for what to do. My only option it seems is to factory reset my Fitbit. Am I missing something? Or do I need to reset and lose all my data?

 

 

Moderator edit: updated subject for clarity

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‎08-08-2020 06:03

‎08-08-2020 06:03

Hi @Leslieheise, welcome to our Fitbit Community! Regarding the syncing and setup issues that your Fitbit Versa has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via phone. Please don't hesitate to get back if more assistance is needed.

 

I'll also be around if any question arises.

JuanJo | Community Moderator

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