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Fitbit Versa won't turn on.

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‎07-14-2019 20:30

‎07-14-2019 20:30

My Versa ‘died’ a couple days ago. I tried charging it for over 8 hours but will not come on. I’ve tried holding down the back button and bottom right button but no logo appears. Held all 3 buttons down and nothing happens. Please advise

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‎07-16-2019 19:39

‎07-16-2019 19:39

Welcome to the Fitbit Community @Myadi. Sorry for the delayed response.

 

I regret to hear that your Fitbit Versa doesn't turn on. Thank you for trying some troubleshooting steps before contacting us. To further evaluate your situation, I created a case with Customer Support. Please check your inbox on the next days. They will let you know how to proceed.

 

If you have any question, please don't hesitate to contact us back at any time.

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‎07-16-2019 19:41

‎07-16-2019 19:41

Mine did the same thing! 

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‎07-17-2019 15:12

In response to Scarlettsmom

‎07-17-2019 15:12

Welcome to the Fitbit Community @Scarlettsmom.

 

I'm sorry to hear that you have experienced difficulties with your Fitbit Versa. I noticed that you contacted Customer Support. I'm pretty sure they will do their best to provide a high level of support.

 

If you need assistance, please let us know.

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