Fitbit Versa won't turn on

[joviladys]

I went to charge it as it was like on 2% and forgot about it so it was charging over night so something like 16hours.  It is a black screen wont charge and i have done everything possible to for the screen to come on.  I've Done Factory reset, the back and bottom buttons. cleaned the points thinking it might be dirty.  The lights at the back are off don't see any flashing whats so ever.  I'm so pissed as this was a gift for mothers day and havent had it that long, so i can't even bring it back as have no receipt is there anywhere i can try and get this thing fixed. 😞 

Moderator edit: subject for clarity

[NellyG]

Hi @joviladys I have flagged a moderator to come and help you.

[joviladys]

Thank you I'm so upset its not working.  Hope i can get this fixed up soon.

[LiliyaFitbit]

Welcome to the Fitbit Community @joviladys. It's nice to see you around @NellyG. 

@joviladys thank you for sharing the details of the issue you're experiencing with your Fitbit Versa which you received as a gift. I am sorry to hear you are going through this situation and appreciate your troubleshooting efforts. Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

@NellyG thank you for your support!

I'll be around if you need further assistance. 

[joviladys]

Still haven't heard from anyone. Could you please refer me to where i can go to fix this versa please

[LiliyaFitbit]

Hi @joviladys, thank you for your reply. 

I am sorry to hear about the delay. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts. 

If you have any questions, feel free to let me know.

[joviladys]

Yes thank you I'm going to get replacement hopefully get here soon.

[LiliyaFitbit]

Thank you for the update @joviladys. I am sorry for the delayed response. 

I am glad to hear you're getting a replacement. I hope you continue enjoying the Fitbit experience and working on your goals. 

Feel free to explore the discussions forums to Share Your Story, Get Fitter, Find Fitbit Friends, Sharing Recipes and much more.

Keep on visiting the forums!

[joviladys]

Well I got my replacement got it all set up but don't get notifications (sigh) went into settings did what you had to do to get them but still no notifications.

[LiliyaFitbit]

Thank you for your reply @joviladys. 

I am sorry to hear that after following the steps to set up notifications you're not receiving them on your replacement device. Sometimes a missing requirement is the cause and I recommend following these troubleshooting steps to resolve this issue. 

If you continue experiencing difficulties, please let me know the model of your phone and the operating system. 

I'll be around.