help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Versa wont charge

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-19-2019 13:31 - last edited on ‎10-25-2021 06:46 by Moderator Alum

‎09-19-2019 13:31 - last edited on ‎10-25-2021 06:46 by Moderator Alum

Hi there,

 

I am devastated!! My Fitbit stopped working. It doesn't seem to charge at all. I have cleaned it as per the instructions and have now bought a new charge and still nothing... doni need to get the internal battery changed?

 

 


Moderator edit: format

Best Answer
Labels:
0 Votes
1 REPLY 1

‎09-19-2019 14:21

‎09-19-2019 14:21

Battery is non consumable. You cannot change it. Hopefully your Versa is still in warranty & support can help you get it replaced.  You say you replaced the charge cradle. Did you too try another charger?

 

https://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

Blaze, Surge, Ionic and Versa1. I am not a FitBit employee.
Best Answer
0 Votes