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Fitbit Versa

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‎02-15-2019 12:41

‎02-15-2019 12:41

Hello all,

My Versa's heat rate monitor and sleep notification has quit working since my daughter bought for me at Christmas. Any others with same problem?

Thanks, Tim

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‎02-15-2019 14:20

‎02-15-2019 14:20

@thudson67 Welcome to the forum, Tim! Please go to Settings app on your Versa (swiping left), tap it and scroll down to heart rate. Please toggle it ON and OFF several times with a reboot of versa in between. You can reboot your tracker by pressing and holding the left and bottom right buttons until Fitbit logo flashes. You may need to perform the above procedure several times. Also, make sure the sensor lights are flashing, you're wearing Versa's band tight enough, and that Versa's battery is not critically low (anything between below 10-15) as the sensor may turn off automatically. I recommend toggling the heart rate settings ON/OFF, rebooting and placing on charger. 

 

Regarding the sleep notification, can you elaborate?

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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