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Fitbit Versa

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‎07-20-2019 07:47

‎07-20-2019 07:47

Fitbit representatives and I have been having a ping-pong over mails over the last 10 days. Fitbit, to say the least, has been vague and irresponsible in their replies. The problem is simple. When I sync the Fitbit versa with my iPhone 8 Plus, the activity minutes dramatically reduces. It appears Fitbit is aware of the problem but unable to do anything about it. They keep saying the same. Thing again and again and in a round about way and not getting to the point. I have asked for exchange or refund but they are not concerned. I am going legal in India and they  will know. I fell for the paid reviews for the Versa . My sincere advice for those who want to buy Fitbit Versa: Don’t Buy. Buy an Apple Watch instead and you won’t face any problems. Apple is also releasing its new Watch OS in September with far richer features and it is important to go for it. Terrible device Versa and equally appalling response from Fitbit. They don’t know what is customer care. They are damaging their reputation for $180. That’s what they are. They can stoop so low. 

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‎07-20-2019 07:55

‎07-20-2019 07:55

It would not surprise me if there is some confusion on terminology.

I'm not sure what you mean by "activity minutes".  Do you mean "active minutes" or length of an exercise activity?

You say the minutes reduces, but you don't say if it reduces on the Versa or on the phone app, or both.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎07-20-2019 08:20

In response to JohnnyRow

‎07-20-2019 08:20

Good point. Sorry I could not communicate clearly.
Example: I walked 57 minutes 3 days ago. While the Versa device shows 57 minutes after I came back, when synced with my iPhone 8 Plus, bother the devices showed Zero as the number of minutes walked or activity minutes.

Fitbit is aware of this and they are not doing anything / unable to do anything. Their usual apathy towards customers I guess.


V. Srini
Sent from my iPhone
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