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Fitbit Warranty

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‎03-22-2021 11:31

‎03-22-2021 11:31

Only had Versa 2 for less than six months when syncing fault developed and was told by Fitbit to return it to them under warranty. Replacement arrived two weeks later, but was a “Refurbished” item. When I complained, I was told that this was usual! Can they do this? I assumed that they would either repair mine or replace with a new watch. I wasn’t given any choice and not sure what my consumer rights are. Has anyone else had similar issue?

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‎03-22-2021 12:31

‎03-22-2021 12:31

Hi @JTConfused  when possible, you do get a new device, but as the Versa is older, they probably did the best with what they had in supply. You can read about the warranty policy here - click to view. 

it says "If such a defect arises and a return authorization request is received by Fitbit within the applicable Warranty Period, Fitbit will, at its option and to the extent permitted by law, either (1) repair the Product at no charge, using new or refurbished replacement parts or (2) replace the Product with a New Product or Refurbished Product. In the event of such a defect, to the extent permitted by law, these are your sole and exclusive remedies."

Stepping in the U.S.A. since September 2013. Android 14

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‎03-22-2021 12:47

In response to Odyssey13

‎03-22-2021 12:47

Thank you for the information! The watch I bought is still being sold in various places, including Amazon, so should be available. It just seems a very sneaky practice for such a new watch....definitely not good customer relations! Thanks again.

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‎03-22-2021 13:47

In response to JTConfused

‎03-22-2021 13:47

@JTConfused  anyone can resell a Fitbit product on Amazon or other places. Fitbit's warehouse only has so many parts available for any given model of device to replace. 

Stepping in the U.S.A. since September 2013. Android 14

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‎03-23-2021 01:29

In response to Odyssey13

‎03-23-2021 01:29

I appreciate that, but, if parts aren’t available for a faulty product, then either a new watch (which seems to be readily available) or a refund would be the logical and fair response. If I’d wanted a refurbished watch, I could have bought one for less than I paid for a new one. Do you work for Fitbit? I have been loyal to Fitbit over several years, but this makes me very uncomfortable with the brand. Again, thanks for your input - I think we’ll have to agree to differ on this point!

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