help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Won't Sync

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-14-2020 06:56

‎02-14-2020 06:56

My Fitbit won't do anything. I get a black screen or a screen with a red X in a circle stating "Data not cleared Sync & try again. I have tried all of the suggestions people have given in forums that I have read but nothing seems to work. I have a Versa Lite that is only 6 months old. Please help.

Best Answer
Labels:
2 REPLIES 2

‎02-14-2020 06:58

‎02-14-2020 06:58

Mine won’t sync!!  I’ve done everything they want you to do.  Worked fine until late last night.  

Best Answer
0 Votes

‎02-14-2020 07:02

In response to Lorried

‎02-14-2020 07:02

So frustrating.
Best Answer
0 Votes