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Fitbit app loses prior days data

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‎11-26-2018 16:48

‎11-26-2018 16:48

Just got my Fitbit Versa this week. I have worn in every day since I bought it. For yesterday, it says I didn't complete any steps or anything. For the prior day it says I only completely 444 steps even though I had met my goal for that day. For today, it says I have 0/9 hours of 250+ steps, but I have also met that goal many times today. Don't know where to go to try to solve this issue. Also, it only gives me one says worth of sleep data. Every time I go in and view it, it just keeps adding more of the one day instead of showing me the other nights. Help me please!

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‎11-26-2018 19:50

‎11-26-2018 19:50

@Werthk68 Can you please share your phone model and OS? Also, if you go to Dashboard on Fitbit.com, can you see all your data there? You can try logging out and back in to Fitbit mobile app and clearing the app cache to see if that helps.

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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