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Fitbit app only shows a white screen

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‎08-24-2020 21:55 - last edited on ‎08-27-2020 11:42 by Fitbit Moderator

‎08-24-2020 21:55 - last edited on ‎08-27-2020 11:42 by Fitbit Moderator

What’s up with the app?   All I get is a white screen...

 

 

Moderator Edit: Clarified subject

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‎08-27-2020 11:42 - edited ‎11-08-2023 15:22

‎08-27-2020 11:42 - edited ‎11-08-2023 15:22

Hi there @CObuffs, welcome to the Community Forums. Thanks for bringing this to my attention. I'll be glad to help you with the inconveniences you've been having to access to the Fitbit app. 

If you're still getting the white screen, please try the steps below:

  • Log out of your Fitbit app
  • Force quit the app
  • Turn off the Bluetooth
  • Shut off your phone and turn it on after 1-2 minutes
  • Turn on the Bluetooth
  • Log back into your Fitbit app

If the steps above don't work, please let me know if you're getting any error message when accessing to the Fitbit app. Also, make sure that your Fitbit app is up-to-date, you can find that information here for Android and here for iOS. 

Let me know if you need further assistance, I'll be around. 

Maria | Community Moderator, Fitbit


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‎10-16-2020 23:20

In response to MarreFitbit

‎10-16-2020 23:20

Can’t log out as it is completely white and I cant see where the log out button is.

i have a new Sense and only wore it one day and this happened .

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‎10-17-2020 14:08

In response to MarreFitbit

‎10-17-2020 14:08

I can't log out of the app as all I see is the FitBit at the top and a totally white screen.  I've turned my phone off several times and have logged into my account on the computer to enter activities.  Also changed the battery in my Fitbit device.  Should I delete the app?

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