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Fitbit app shows different numbers from the Versa itself

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‎03-26-2019 22:10 - last edited on ‎03-27-2019 07:40 by Fitbit Moderator

‎03-26-2019 22:10 - last edited on ‎03-27-2019 07:40 by Fitbit Moderator

My step numbers are different on the app and the fit bit. How do I fix it?

 

 

Moderator edit: updated subject for clarity

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‎03-27-2019 07:39

‎03-27-2019 07:39

@Breazy11 Welcome to our Fitbit Community! I'm sorry to hear that your Fitbit app shows different readings from your Versa itself.

 

Please restart your Versa as described in this help article. After this, make sure that your phone has the most recent Fitbit app version installed. If the app is up to date, please log out of the app, restart your phone, open the app and log back in. Finally, monitor your your Versa when you sync it and see if the issue gets fixed.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

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