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Versa not syncing properly

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‎03-26-2019 09:22 - last edited on ‎03-27-2019 07:21 by Fitbit Moderator

‎03-26-2019 09:22 - last edited on ‎03-27-2019 07:21 by Fitbit Moderator

I have issues with it not only syncing my workout but does not include anything after noon yesterday.

 

 

Moderator edit: updated subject for clarity

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‎03-27-2019 07:20

‎03-27-2019 07:20

@Blond1e21 Welcome to our Fitbit Community! I'm sorry to hear that your Versa is not syncing properly and not adding data after noon.

 

In order to fix this issue, please restart your Versa as described in this help article This will refresh your tracker internally. After this, restart your phones's Bluetooth. Finally, monitor your Versa's syncing function for the next 24 hours and see if the issue gets resolved.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

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