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Fitbit app won't open certain tiles

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‎10-01-2020 07:00 - last edited on ‎10-02-2020 18:39 by Fitbit Moderator

‎10-01-2020 07:00 - last edited on ‎10-02-2020 18:39 by Fitbit Moderator

I can open the fitbit app, but can’t open my sleep app ore my training app ( in the Fitbit app) Can’t log my training, food.....

Can also open community, premium.

 Best regards 

  Cattis 

 

Moderator Edit: Clarified subject

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‎10-02-2020 18:39 - last edited on ‎08-27-2025 14:51 by Fitbit Moderator

‎10-02-2020 18:39 - last edited on ‎08-27-2025 14:51 by Fitbit Moderator

Hi @Duckleaf, welcome to the Community Forums!

Thanks for bringing this to our attention and for the details that were shared in your post. To better assist you with this, can you please let me know which mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the OS version of your phone is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

Looking forward to your reply.

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