Fitbit counted calories and miles wrong.

[MRedman]

 I walked about 5.6 miles today ( which did show up on my Fitbit versa) and showed that I burnt 1800+ calories till 4 o clock. Then I noticed that the calories I had burnt went down, and it showed that I only did 4.5 miles and 15 mins of being active. While before I had 80 mins of being active. As I kept looking, on the app, it said that during my hour walk, I had only burnt 25 calories.  What do I do to fix this?

[LiliyaFitbit]

Welcome to the Fitbit Community @MRedman.

I appreciate your participation in the Forums and sharing your concern regarding your Fitbit Versa tracking your calories and distance correctly. Thank you for providing the details of your walk.  I recommend confirming that your details are correct:

• Your wrist settings (For more information, see Does the wrist I wear my device on affect accuracy?)
• Your height and weight (For more information, see How do I manage my Fitbit profile?)

In order to investigate, please let me know if you manually logged your walk? 

I'll be looking forward for your reply!

[AshleighK]

I think something weid happened yesterday. I did a 44 minute walk and my fitbit only registered 344 steps and 4 calories burnt. When I synced again later in the evening I also lost 2,000 steps. Its weird and I've never had it happen before, I hope it's just a glitch their end because I love my versa but recently a few things have been going wrong..... 

[LiliyaFitbit · Accepted solution]

Welcome on board @AshleighK, it's nice to see a new member around!

Thank you for joining the conversation and sharing that your Fitbit Versa didn't track your walk accurately. I understand how you are feeling as you love your device and would like to continue using its features and working on your goals. If you haven't done so, I'd like you to restart your device as described in this help article. This will refresh your watch internally.

If you would like to manually log your exercise, you can follow these steps: How do I manually log exercises in the Fitbit app?

Keep me posted! 

[AshleighK]

Thank you, I restarted my device and yesterday it seemed to be working fine
again. Thank you for your help

[LiliyaFitbit]

Hi @AshleighK , thank you for your reply!

I am glad to hear your device is working fine after the restart. If possible, I recommend marking the answer given as a solution. By doing this, other users with the same inquiry will be able to find a faster response. I appreciate your time and efforts! 

While you're here, take a look around the Lifestyle Discussion forum area. You can join in the various discussions, share recipes or get some tips on healthy living.

Looking forward to seeing you around the forums! 

[ChiefsFan912]

We went for a 6 mile trail walk today, when finished I checked my app and it only showed 3.8 miles. That is way off. I’ve noticed  on a bunch of my workouts that the miles are always wrong. How can I get This fixed? 

[LiliyaFitbit]

Welcome to the Fitbit Community, @ChiefsFan912.

Thank you for joining the thread and sharing your concern about the distance not being tracked accurately for your workouts. I appreciate the additional details. If you are tracking your activity with GPS, I would recommend checking out this article with information about the different factors that can affect connected GPS.

I also recommend confirming that your details are correct:

• Your wrist settings (For more information, see Does the wrist I wear my device on affect accuracy?)
• Your height and weight (For more information, see How do I manage my Fitbit profile?)

For more information about how your device calculates your activity and tips to improve accuracy, see How does my Fitbit device calculate my daily activity?

Let me know how it goes, I'll be around.