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Fitbit isn’t holding a charge & blank screen

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‎06-19-2019 09:34

‎06-19-2019 09:34

Hi! The past few days my versa battery has been going from fully charged to completely dead. I attempted to do a battery test (as the support guy suggested) and my battery went from fully charged at 9:00 p.m to low battery at 3:00 a.m to completely dead by 7:30 a.m. 

I charged it again to 100% and as soon as I took it off the charged the screen blacked out and won’t come back on. It shows 100% charged on the app and connected but nothing comes up on the screen. And yes, I tried to reset it. Nothing changed. 

Anyone else have this problem?

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‎06-19-2019 11:00

‎06-19-2019 11:00

 I have the same problem 

I git my versa for Christmas and in January it would not take the charge after I changed it over night 

it would go blank in 2 hours. 

I was constantly charging it all Dear and then one day in February it just went blank and I can’t get it to work.

i jus got some info on troubleshooting from the rep fo I’ll try it and hopefully it works.

 I’m disappointed bcuz I enjoyed it

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‎06-19-2019 11:01

‎06-19-2019 11:01

I purchased my Fitbit versa from HSN

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‎06-19-2019 11:30

In response to gtvirgo930

‎06-19-2019 11:30

My device has gone blank and not keeping the charge. It's been this way for two days now. I figured maybe water got into it someone and was causing issues so I placed in in rice. I looked on the back and see that its waterproof. I'm not understanding what's going on. I never shower or swim with it. Just do the dishes with it on. Smh. Can someone help me figure out what's going on. 

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