help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit locked, error connecting message when changing pin

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-20-2018 05:38 - edited ‎08-20-2018 05:39

‎08-20-2018 05:38 - edited ‎08-20-2018 05:39

 My fitbit versa has locked after the pin being entered too many times while changing the watch band (an issue itself that you cant lock the screen???)

It says unlock with phone.

Went to unlock through device pin, it says pin

 entered too many times and reset pin.

I proceeded to do this but it displays "error connecting with versa"

I have tried EVERYTHING

Resetting the versa, restarting my phone, turning bluetooth, wireless, all other devices off. Forgetting the device and setting it up again, deleting it from my account, reinstalling the app. VERY FRUSTRATING

Ready to return it...

Best Answer
0 Votes
2 REPLIES 2

‎08-20-2018 05:42

‎08-20-2018 05:42

Also, it is continually successfully syncing with my phone and connected to wifi (which I have resetted on the versa and my phone, they're on the same network)

So it is obviously connected 

Best Answer
0 Votes

‎06-17-2019 05:09

In response to TaylorJones

‎06-17-2019 05:09

Exactly the same issue... any fix?

Best Answer
0 Votes