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Fitbit logo on Versa display

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‎01-04-2021 12:08 - last edited on ‎01-05-2021 16:19 by Fitbit Moderator

‎01-04-2021 12:08 - last edited on ‎01-05-2021 16:19 by Fitbit Moderator

I hadn’t charged my Versa for a month. I tried charging it today but it’s stuck on the logo. Please help.

 

Moderator Edit: Clarified subject

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‎01-05-2021 16:19

‎01-05-2021 16:19

Hi @akshayapatil, welcome to the Community Forums.

 

Thanks for your post. If your Versa is only displaying the Fitbit logo, please follow the next steps to perform a factory reset procedure on your device:

 

  1. On the device, hold all three buttons for about 10 to 12 seconds. 
  2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
  3. When the device vibrates, release all buttons. 
  4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
  5. When the device successfully resets, please use the normal out of the box process of updating the firmware. You can check: How do I update my Fitbit device? for more details. 

 

Take in consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc. 

 

Let me know if further assistance is needed and if you have any additional questions.

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