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Fitbit logo stuck on Versa 2 display

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‎02-18-2021 17:17 - last edited on ‎02-19-2021 13:58 by Fitbit Moderator

‎02-18-2021 17:17 - last edited on ‎02-19-2021 13:58 by Fitbit Moderator

My Fitbit watch is just stuck in the logo on the screen. I’ve tried to turn it on and off but still not working. It won’t allow me to sync anything. Please help!

 

Moderator Edit: Clarified subject

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‎02-19-2021 13:56

‎02-19-2021 13:56

Welcome to the Community Forums @GeorgiaMann.

 

Thanks for the details that were shared in your post and for trying some troubleshooting steps before bringing your concern to our attention. Let me share with you that our Customer Support team informed me that they already provided you assistance to resolve your issue. That being said, my best advice for you at this moment will be to contact them back if further assistance is needed or if you have any additional questions about the outcome of your case.  .

 

I'll be here if you need anything else.

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