Unfortunately, like numerous other post on this board my Fitbit versa also went blank on Friday. I reached out to customer service and after a few minutes of trouble shooting to no avail they offered me a 25% discount for a new model only to be purchased at fitbit.com.
I have to say I'm very disappointed that Fitbit does not stand behind their products. I've had this watch for a little over a year and I've loved it - it's never had an issue until now. I wasn't aware of any updates but if this is the cause of my watch going on the fritz then Fitbit needs to take some accountability.
With this being such a common issue it's only right that Fitbit step up and acknowledge the "glitch' and make it right for their customers.
This situation doesn't give me much faith and confidence in their products knowing that if I buy another watch this could potentially happen again...and conveniently after my warranty expires.
Why would anyone subject themselves to this?!
It is really disheartening especially for those (like me) that rely on their watch to fulfill their daily fitness goals.
It's sad but I think I'll be searching for another product that has a longer shelf life.
