Fitbit not syncing, despite troubleshooting with a Fitbit agent

[Harley13]

My husband's Fitbit stopped receiving text and phone call notifications. We did all the troubleshooting they recommend on this site AND he contacted Fitbit and worked with an agent and did the troubleshooting again with him. Then we were told Fitbit is aware of this ios problem and it has to do with the app. "They are working on it." Meanwhile we are stuck with a watch that doesn't work properly. My Versa works correctly (except for the red line through the screen that Fitbit is sending me a new one to replace it) and is receiving all notifications. To return it they were going to make me pay shipping until I threw a big stink about it. Is anyone else having this issue with notifications and their Apple phone, despite doing all the troubleshooting? I will never be purchasing a Fitbit again. My family and I  have owned 5 different kinds of Fitbits over the years and they have ALL had to be replaced. If you plan on ordering one, at least buy it at a brick and mortar store so you can return it and not have to pay return shipping. I am off to buy an Apple watch now. 

[Marrrmaduke]

@Harley13 

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@Harley13 wrote:

I am off to buy an Apple watch now. 

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I'm sorry, you're disappointed, but that was painful. I had to go through your whole tirade to get to a single piece of useful info... What phone model your husband might have. Ok, so it's an iphone. Which one? Which iOS version? You might want to try this. Perhaps it will help.

1. Unpair (remove) Versa from your phone's bluetooth settings
2. Uninstall the Fitbit mobile app
3. Reboot your phone and install Fitbit mobile app
4. Reboot your Versa by pressing and holding the left and bottom right buttons until Fitbit logo flashes
5. Login to Fitbit mobile app. Do not pair in phone's Bluetooth settings
6. Grant all permissions incl pairing
7. Make sure Fitbit Notifications are enabled in your phone Settings. If they are switch them off, sync, switch them back ON, and sync again.

If you have Wifi set up, go to Fitbit mobile app and remove it, then sync your Versa. I noticed that it causes issues for me. If you have other Bluetooth devices paired with your phone, forget them. One of them might be causing issues. Also, make sure Always Connected and All day sync are enabled.

[Mayoramy]

I am also having trouble

Can you give me the number to a fitbit agent? I'm ready to flip out on these people. 

[Marrrmaduke]

@Mayoramy Google says (877) 623-4997

[Mayoramy]

Thank you so much!