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Fitbit reboots during exercise

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‎09-16-2019 02:42 - last edited on ‎09-18-2019 16:22 by

‎09-16-2019 02:42 - last edited on ‎09-18-2019 16:22 by

When I use my Fitbit to record exercise, it has been randomly stopping and restarting and then my exercise data is lost. This is frustrating when trying to track calories throughout the day. 

 

I have contacted Fitbit but they have said to record my activity manually. Surely this is not the point! They have not given any form of advice or solution.

 

Any thoughts?

 

 

Moderator edit: subject for clarity

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‎09-18-2019 16:20

‎09-18-2019 16:20

Welcome to the Fitbit Community, @imiwright. I am sorry for the delayed response.

 

I appreciate your participation in the Forums and sharing that your Fitbit device has been randomly stopping and restarting with your exercise data being lost. I am sorry that you are going through this situation, I totally understand how you are feeling as you would like to use all the features of your watch. Thank you for taking the time to get in touch with our Support Team and for letting me know that they advised you to log your activity manually. I recommend to continue working with them since they have already all the details and special tools to continue assisting you. 

 

I'll be around if you need further assistance. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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