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Fitbit refusing to cancel premium subscription

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‎01-31-2020 03:23

‎01-31-2020 03:23

Fitbit has been refusing to cancel premium service. I started a trial and before that trial ended I tried to cancel. I checked the app, website and my google play store. There is no way for me to cancel. I keep getting told to reach out to google. I did and even google can not help me because there is no subscription for them to cancel. Fitbit is refusing to cancel and refund my money. DO NOT START THIS SERVICE. 

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‎01-31-2020 08:30

‎01-31-2020 08:30

Reach out to customer support. Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA. The phone number to call from the UK is: 0800 069 8505. Operation hours: 9:00am - 6:00pm. If you're not in the USA or if you prefer an online chat or email, then click for contact options

Stepping in the U.S.A. since September 2013. Android 14

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‎01-31-2020 09:16

‎01-31-2020 09:16

I think you maybe mistaken (at least I hope so, as I plan to cancel before end of trial).

 

If you go to Google Playstore, click on hamburger menu, you should see your subscriptions (3rd in list for me).

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